Terms of service

Last updated: 1 May, 2026

Welcome to Trisu, your trusted destination for exquisite jewelry. We appreciate your interest in our products and want to ensure a smooth and enjoyable shopping experience. To facilitate this, we ask you to review our Terms of Service. Although it might not be the most exciting read, it's crucial for a clear understanding of our mutual expectations.

1. Acceptance of Terms

By accessing or using our website (www.trisu.in) and making purchases from us, you agree to be bound by these Terms of Service. By placing an order, you confirm your explicit acceptance of these Terms. If you do not agree with any part of these terms, please refrain from using our site or services.

2. Purpose of Terms

These Terms of Service outline the rules and guidelines for our relationship as a seller and you as a buyer. They help ensure that our interactions are smooth and transparent.

3. Eligibility

By placing an order with us, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. Orders placed by misrepresenting age or legal capacity are voidable at Trisu's discretion.

4. Product Information

Product images and descriptions on our website are for illustrative purposes. While we make every effort to ensure the images and descriptions are as similar to the actual product as possible, we cannot guarantee that the colour representation on your device matches the actual product.

5. Prices and Payment

All prices on our website are inclusive of GST (where applicable) and are accurate at the time of listing. Our GSTIN is 06AAKCT4918R1ZJ. We reserve the right to update prices as needed. We accept various payment methods as detailed on our website. Ensure that your payment information is accurate and up-to-date.

5A. Payment Security

All payments on our platform are processed through PCI-DSS compliant payment gateways. We do not store your card or banking details on our servers. Refunds will be processed in accordance with the guidelines issued by the Reserve Bank of India. In the event of a payment dispute, please contact your bank or payment provider and notify us at contact@trisu.in so we can assist in resolution.

6. Shipping and Delivery

We offer free standard shipping on all orders across India. For more detailed information, please refer to our Shipping Policy. Orders are typically processed within 4 business days.

7. Returns and Refunds

If you wish to return an item, please initiate a return request through your account on our website. Once we receive and inspect the returned item, a refund will be processed per RBI guidelines within 5–7 business days. Please refer to our Returns and Refunds Policy for full details on conditions and any applicable deductions.

7A. Cancellation Policy

Orders may be cancelled by contacting us at contact@trisu.in or +91 9351323151. Once an order has been dispatched, it cannot be cancelled — please refer to our Returns and Refunds Policy in that case. Trisu reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud, in which case a full refund will be issued within 5–7 business days.

8. Privacy

We care about your privacy. Our management of personal data is governed by our Privacy Policy, which details how we collect, use, and protect your information.

8A. Data Protection (DPDPA 2023)

In compliance with the Digital Personal Data Protection Act, 2023, Trisu acts as a Data Fiduciary with respect to the personal data you share with us. You have the right to access, correct, and request erasure of your personal data at any time by writing to contact@trisu.in. We collect and process your data only for the purposes for which consent was obtained. We do not sell your personal data to third parties. For full details, please refer to our Privacy Policy.

9. Intellectual Property

All content on our website, including trademarks, logos, and other intellectual property, is owned by Trisu or our licensors. Unauthorized use of this content is prohibited without our prior written consent.

9A. Product Warranty

All Trisu jewelry is warranted against manufacturing defects for a reasonable period from the date of delivery. This warranty does not cover damage from misuse, accidents, or normal wear and tear. To make a warranty claim, please contact us at contact@trisu.in with your order details and a description of the defect. Trisu reserves the right to repair or replace the defective item at its sole discretion.

9B. BIS Hallmarking Compliance

All sterling silver jewelry sold by Trisu is hallmarked in accordance with Bureau of Indian Standards (BIS) regulations. Each piece carries the 925 stamp, certifying 92.5% silver purity.

10. Limitation of Liability

We strive to ensure that our website is available and error-free. However, due to the nature of the internet, we cannot guarantee uninterrupted access. We are not liable for any interruptions or delays in accessing our website. Our total liability to you for any claim arising out of or in connection with a purchase shall not exceed the amount paid by you for that specific order.

11. Unauthorized Activities

You may not use our website or its content for commercial purposes without our express written consent. Unauthorized activities include but are not limited to automated data collection (scraping, mining, extraction) without consent, using data from our website for unsolicited marketing, and employing systems or technologies to extract data for use on other platforms. Such activities are prohibited under the Information Technology Act, 2000. If you engage in unauthorized activities, we reserve the right to prohibit access to our website and pursue legal action.

12. Force Majeure

Trisu shall not be held liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, pandemics, government actions, logistics disruptions, or internet outages. We will make reasonable efforts to notify you of any such delay and fulfil your order at the earliest opportunity.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Indian Contract Act, 1872. Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts and Consumer Disputes Redressal Commissions located in Jaipur, Rajasthan, India.

14. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any grievances regarding our products or services may be directed to:

Grievance Officer: Mahak Email: contact@trisu.in Phone: +91 9351323151

We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days of receipt.

15. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect.

16. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website after any changes take effect constitutes your acceptance of the revised Terms. Please review this page regularly to stay informed.

17. Contact Us

If you have any questions or need assistance, please contact us at:

Email: contact@trisu.in WhatsApp: +91 9351323151 Instagram: @trisu.in

Thank you for choosing Trisu. We're delighted to have you as our customer and wish you a wonderful shopping experience!