Privacy policy

Last updated: 1 May, 2026

Hello, and welcome to our privacy policy! At Trisu, we are dedicated to safeguarding your personal data. We understand the importance of privacy and appreciate your trust in us to handle your information responsibly and transparently. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or purchase our products. If you have any questions, please reach out to us at +91 9351323151 (WhatsApp), contact@trisu.in (Email), or @trisu.in (Instagram).

1. Consent

By using our website and providing your personal data, you give free, specific, and informed consent to the collection and processing of your data as described in this policy, in accordance with the Digital Personal Data Protection Act, 2023. You may withdraw your consent at any time by writing to us at contact@trisu.in. Withdrawal of consent will not affect the lawfulness of processing done prior to withdrawal.

2. What Information Do We Collect?

Personal Data: When you provide it voluntarily, including your name, email address, postal address, telephone number, and payment information.

Usage Data: Information about your use of our website, such as IP address, device type, and pages visited. This data is collected in aggregate form to analyse and improve our services.

3. How Do We Collect Information?

Cookies: Small files placed on your device to recognise you and remember your preferences. They do not personally identify you.

Analytics: Platforms that help us understand how visitors use our site, without personally identifying you.

Tracking Pixels: Tiny graphics that track online behaviour, aiding in improving user experience and site traffic analysis. They do not personally identify you.

You may control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

4. What Purposes Do We Collect Your Information For?

We collect and use your personal data only for the following lawful purposes:

Order Processing: To process and deliver your orders efficiently.

Communication: To keep you informed about your orders, new products, and promotional offers.

Personalisation: To customise your experience on our website and other digital platforms.

Targeted Advertising: To deliver advertisements tailored to your interests. You may opt out of targeted advertising at any time by writing to us at contact@trisu.in.

Analytics: To enhance our website and services through data analysis.

Compliance: To meet legal and regulatory requirements.

5. How Do We Share Your Information?

We do not sell or rent your personal information to any third party. We may share your data only with the following categories of trusted third parties, strictly for the purposes outlined above:

Service Providers: Such as delivery partners and payment processors, who require your data solely to fulfil your order.

Marketing Platforms: To assist in targeted advertising and promotional activities, subject to your consent.

All third parties with whom we share your data are contractually required to protect your personal data and comply with applicable laws including the Digital Personal Data Protection Act, 2023.

6. How Do We Protect Your Information?

We implement robust technical and organisational security measures to safeguard your personal data from unauthorised access, loss, or misuse. These measures include:

Access Restrictions: Limiting data access to authorised personnel only.

Two-Factor Authentication: Enhancing security for account access.

Encryption: Securing data during transmission and storage.

Despite our best efforts, no method of transmission or storage is completely secure. We cannot guarantee that data loss, misuse, or alteration will never occur. In the event of a data breach that is likely to affect your rights, we will notify you as required under applicable law.

7. Your Rights Under DPDPA 2023

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:

Right to Access: You may request a summary of the personal data we hold about you and the purposes for which it is being processed.

Right to Correction: You may request correction of inaccurate or incomplete personal data.

Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal obligations we may have to retain it.

Right to Grievance Redressal: You have the right to have your grievances addressed in a timely manner.

Right to Nominate: You may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, please write to us at contact@trisu.in. We will respond within 30 days of receiving your request.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Order-related data is typically retained for a period of 3 years for accounting and legal compliance purposes. You may request erasure of your data at any time, subject to such legal retention requirements.

9. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at contact@trisu.in and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy at any time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: contact@trisu.in WhatsApp: +91 9351323151 Instagram: @trisu.in