Frequently Asked Questions

Product Information

What materials are used in Trisu jewellery?

We craft our pieces from high-quality 925 sterling silver, an alloy of 92.5% pure silver and 7.5% other metals. Our gold options feature 22K gold vermeil with 2.5 microns of thickness, which is five times thicker than regular gold plating, for a luxurious finish. Meanwhile, our silver options are plated with white rhodium for a shiny and durable look.

2. How is Trisu jewellery superior in its craftsmanship?

We use advanced techniques for unbreakability and a thicker coating layer to ensure durability. Our expert jewellers handcraft each piece, which is then tested to simulate everyday wear. This process ensures that our jewellery stands the test of time.

3. What is the quality of your gemstones?

Our gemstones are graded AA, indicating a top-tier quality. They are virtually flawless, have excellent colour and clarity, and a cut designed to enhance their sparkle.

4. What sizes does Trisu jewellery come in?

Our jewellery comes in various sizes, reflecting our commitment to celebrating diversity and individuality. For specific size details, please refer to the size specifications on each product page. 

If you have a particular size requirement or more questions regarding the same, please don't hesitate to contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram) and we'll be happy to help.

5. What certifications and hallmarks does Trisu provide to guarantee authenticity? 

Trisu jewellery is certified by the Bureau of Indian Standards (BIS) and features the '925' stamp for silver purity, and Trisu logo, guaranteeing quality and brand authenticity.

6. Can I wear Trisu jewellery during physical activities or sports?

Yes, you can wear them, but we recommend limiting exposure during intense activities. Like all metals, including gold, they can lose their luster with regular exposure to water and sweat. However, our pieces are durable enough to handle occasional contact with water.

7. How do I maintain my Trisu jewellery?

Our Trisu pieces are built to last. To keep them looking great, just follow these tips:

  • Store in Your Pouch: Keep your jewellery in the provided pouch to avoid scratches and dust.
  • Keep It Clean: Avoid contact with harsh chemicals, soaps, lotions, and perfumes.
  • Pat Dry Gently: If jewellery gets wet or sweaty, gently pat it dry with a soft cloth.
  • Limit Shower Wear: For best results, wear jewellery during occasional showers.

With a bit of care, your Trisu jewellery will stay beautiful and bright for years, making it a great part of your daily wear!

8. Does Trisu offer custom designs?

We don't offer specific customization options, but we’d love to hear your ideas! If there's a specific design or piece you'd like to see in our collection, please share your thoughts with us at add a google form link. We'll take your requests into consideration and who knows, your idea might inspire our next collection! We're always looking for new ways to innovate and bring fresh styles to our customers.

9. What if I have sensitive skin?

We design our jewellery to be suitable for all skin types, using high-quality materials that minimise the risk of irritation. However, if you experience any discomfort, please don't hesitate to contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram).

10.Can I request a specific length for necklaces or bracelets?

We don't offer customizations, but our adjustable designs fit most sizes.

Warranty & Repairs

1. Do you offer a warranty or guarantee on your products?

Yes, we absolutely do! At Trisu, we’re proud to offer a Lifetime Warranty on our plating. If your jewellery ever fades or discolours, we’ll replace it up to two times, free of charge for the entire lifetime of the piece. Plus, if your jewellery breaks within the first 6 months, we’ll have it replaced once for you as well.

Please note, our warranty doesn’t cover accidents, misuse, normal wear and tear, or items that are lost or stolen. It also doesn’t include scratches from everyday use, improper storage, or modifications made by anyone other than Trisu.

If you have any questions or concerns, please don't hesitate to contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram), and we'll be happy to assist you.

Please note we reserve the right to deny exchanges or replacements if the fading is not easily perceptible or noticeable to the eye, and/or if breakage/damage of the product is due to an external force.

2.Do you offer a repair service?

While we don’t offer repair services, we do provide a Lifetime Warranty that covers exchange for issues related to fading, discolouration, and breakage. This means you can confidently enjoy your piece, knowing we’ll take care of any issues that come up. 

If you have any questions or need further assistance, feel free to reach out to us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram).

3. What is the process for re-plating my jewellery?

If you notice any fading or discoloration and need replating, here’s how you can easily get it taken care of:

  1. Log In: Sign in to your account at Trisu Account Login using your registered email address.
  2. Request Exchange: Once logged in, go to "REQUEST RETURN/EXCHANGE," select a reason for the request, and follow the steps to submit it.
  3. Wait for Instructions: After your request is reviewed, you’ll receive an email with further instructions on how to proceed.

If you have any trouble logging in or need additional help, don’t hesitate to reach out to us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram)

We’re here to help make the process as smooth as possible!

Payment & Orders

1. What payment methods do you accept?

We accept the following payment methods:
- UPI
- Debit card
- Credit card (Indian and international cards accepted)
- Cash on delivery

Pre-paid orders get up to ₹150 discount depending upon the mode of payment! If you encounter any payment issues, please contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram).

2. How can I cancel my order?

You can cancel your order anytime before it’s shipped.

To cancel, reach out to us on:

Please note:

  • If you cancel before shipping, your refund will be initiated immediately.
  • If your order has already been shipped, the refund will be processed once it reaches our warehouse.
3. Can I change my order or delivery address after it's been placed?

You can only change the order/address if it's not dispatched. We'll do our best to accommodate changes before shipping. For any changes, contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram).

Shipping & Delivery

1. Is shipping chargeable? 

No, we offer free delivery across India on all orders, with no minimum purchase required. For detailed shipping information, please see our shipping policy.

2. How long will it take to process and ship my order?

We process and dispatch orders within 24-48 hours. Delivery takes 5-7 business days, depending on your location. You'll receive tracking details via email once your order is shipped.

3. How do I track my order?

You can track your order in a few simple ways:

a) Via Email:
Once your order is dispatched, you’ll receive a tracking link on your email. Simply click on it to view your order status.

b) Via our website:

  • Click on the menu icon (three lines) at the top left of our website
  • Select 'Login'
  • Enter your email ID
  • View your order history and select your order to see tracking details

If you’re unable to find your tracking details, feel free to reach out to us:

We’ll be happy to help you.

4. What if my package is lost or stolen?

We don't cover lost or stolen packages once it is delivered. Please ensure your address and contact details are accurate to prevent any issues with your delivery.  If you have concerns, feel free to reach out to us contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram).

5. Do you ship internationally?

We currently only ship within India.

For any questions, you can also reach us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram). We’re here to help!

6. What if I need my order quickly? Do you offer fast or expedited delivery?

We offer standard delivery, but if you need your order faster, please contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram).

Repair & Exchanges

1. Can I return or exchange an item?

If you’d like to return or exchange an item, you can easily raise a request here:
https://trisu.ecoreturns.ai/apps/ecoreturnsai/

Once you submit the request, our team will get in touch with you within 24 hours to guide you through the next steps.

We truly want this to be a smooth experience for you. At the same time, we may not be able to process exchanges or replacements in certain cases - such as when any fading is not clearly visible to the eye, or if the product has been damaged due to external factors.

If you need any help at all, we’re always here for you.

2. What if my order is incomplete or incorrect?

If you receive a wrong parcel or items are missing, please don't hesitate to contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram), and we'll be happy to assist you. We'll investigate and resolve the issue promptly.

3. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram) within 24 hours of receiving the order. We'll help resolve the issue and get it sorted for you.

Others

1. How do I contact Trisu/Customer service?

You can contact Trisu through +91 9351323151 (WhatsApp Message), contact@trisu.in (Email), or @trisu.in (Instagram)

2. Do you have physical stores?

We don't have any physical store, but we're always available online to help you with any questions or concerns. 

3. Do you offer wholesale or bulk purchasing options?

Yes, we offer B2B and bulk order services.

For enquiries, please reach out to us on:

4.  Do you offer any discounts or promotions?

We’re excited to bring you fantastic deals! Head over to our website to discover all our current discounts and special offers. 

5. Can I get a discount for a large order?

Absolutely! We do offer discounts, and the details for these can be found on our website. Be sure to visit our site for the latest updates on our deals and promotions. We’re always here to help you get the best value!

For assistance, please reach out to us on: