Lifetime Free Exchanges Warranty

Introduction

Because jewellery should be as unbreakable as the person who wears it.

At Trisu, we create pieces meant to stay with you for years—not just sit pretty in a box. But life happens. Chains can snap, polish can fade.

When it does, we want you to know one thing: we’ve got you, always.

This isn’t just a policy. It’s our promise to stand by every piece we make.

What does the policy cover?

1. Fading – Lifetime Free Exchange

Your Trisu jewellery should always look and feel as stunning as the day you bought it. If the polish fades, we’ll exchange it—for life, up to 2 times. Post that, a nominal amount will be required to process any further exchange.

(Please note: Fading from the lock closure or Trisu logo area is natural with wear and not eligible for free exchange.)

2. Chain Breakage – 6-Month Free Exchange
If your chain breaks within six months of purchase, we’ll replace it—no questions asked. This is applicable up to 2 times. Post that, a processing fee will apply.

(Breakage at the lock closure or Trisu logo area will not be eligible for free exchange.)