Introduction

Because jewellery should be as unbreakable as the person who wears it.

At Trisu, we create pieces meant to stay with you for years—not just sit pretty in a box. But life happens. Chains can snap, polish can fade.

When it does, we want you to know one thing: we’ve got you, always.

This isn’t just a policy. It’s our promise to stand by every piece we make.

What does the policy cover?

1. Fading – Lifetime Free Exchange

Your Trisu jewellery should always look and feel as stunning as the day you bought it. If the polish fades, we’ll exchange it—for life, up to 2 times. Post that, a nominal amount will be required to process any further exchange.

(Please note: Fading from the lock closure or Trisu logo area is natural with wear and not eligible for free exchange.)

2. Chain Breakage – 6-Month Free Exchange
If your chain breaks within six months of purchase, we’ll replace it—no questions asked. This is applicable up to 2 times. Post that, a processing fee will apply.

(Breakage at the lock closure or Trisu logo area will not be eligible for free exchange.)