Return & Exchange Policy - Beyond 925

Last updated: 21 August, 2026

We truly appreciate your trust in Beyond 925 by Trisu and are committed to making your shopping experience smooth and satisfying.

Please note: Beyond 925 by Trisu has its own policies, which are separate from and independent of the policies applicable to Trisu.

1. Standard Return & Exchange Policy

Beyond 925 by Trisu offers free returns and exchanges within 7 days from the date of delivery.

The 7-day period begins on the date your order is marked as delivered.

After 7 days from the date of delivery, returns and exchanges will not be accepted.

This is the only return and exchange policy applicable to Beyond 925 by Trisu.

2. How to Initiate a Return or Exchange

You can request a return or exchange within 7 days of delivery by raising a request here:

https://trisu.ecoreturns.ai/apps/ecoreturnsai/

Once you submit the request, our team will get in touch with you within 24 hours to guide you through the next steps.

3. Packaging Requirements

Items must be returned in new and unworn condition, along with the original packaging and invoice.

Returns or exchanges may be rejected if the product has been worn, damaged, altered, resized, personalised, or returned without the required original packaging.

If your order included any free gifts, they must also be returned along with the product.

Please record a video of the entire return process — showing the product, packing the parcel, and handing it over to the delivery partner.

If this video is not recorded, Beyond 925 by Trisu will not be liable for claims relating to missing items, tampering, or pilferage in return or exchange parcels.

4. Free Returns & Exchanges

There is no return or exchange shipping fee for eligible requests raised within 7 days from the date of delivery.

5. Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

  • Items that have been altered, resized, or personalised

  • Items that have been worn or damaged after delivery

  • Nose pins, for hygiene reasons

  • Rakhis

  • Coins

  • Any item specifically marked as non-returnable or non-exchangeable at the time of purchase

6. Out-of-Stock Exchanges

If the product you wish to exchange is out of stock, our team will provide an appropriate resolution based on product availability and the applicable order value.

7. Damaged or Tampered Packages

If your order arrives visibly damaged, defective, or tampered with, please do not accept the package. Hand it back to the delivery person for Return to Origin (RTO).

Please contact us immediately through WhatsApp or email so that our team can assist you.

For any damaged, missing, incorrect, or tampered product claim, an unboxing video may be required to process the request.

8. Incorrectly Returned Non-Beyond 925 Items

If a non-Beyond 925 by Trisu item is mistakenly included in your return parcel, we will not be able to take responsibility for it or guarantee that it can be returned to you.

Please ensure that only the relevant Beyond 925 by Trisu product is included in your return package.

9. Return & Exchange Timeline

The return or exchange process typically takes 15–17 business days, depending on courier and processing timelines.

  • Day 1–2: Request review and approval

  • Day 3–6: Product pickup

  • Day 7–12: Product reaches us

  • Day 13–17: Refund processed or exchange shipped

We try to process requests as quickly as possible, but timelines may vary due to courier delays or other operational circumstances.

10. Missed Pickup

If you miss handing over the product during the scheduled pickup, you may be required to self-ship the product to complete your return or exchange.

11. Unboxing Video

We strongly recommend recording a clear, continuous unboxing video when you receive your Beyond 925 by Trisu package.

In case of a damaged, missing, incorrect, or tampered product, this video will help us process your claim.

Without an unboxing video, Beyond 925 by Trisu reserves the right to decline a claim where the video is reasonably required to verify the issue.

12. Customer Support

Our customer support team is available Monday to Friday, 10:30 AM to 6:30 PM.

  • WhatsApp: +91 8796225093

  • Email: contact@trisu.in

  • Instagram: @beyond925_bytrisu

For all Beyond 925 by Trisu queries, please contact us through the channels above.

Important: Beyond 925 by Trisu is a separate brand/category with policies distinct from Trisu.